by Benny Carreon | Feb 22, 2023 | Artificial Intelligence, Contact Center, Customer Service
Empowering Your Customers: The Power of a Personal Touch in Customer Service Business owners who want to improve their customer satisfaction and strengthen their relationship with customers aren’t given a choice, they have to take a deep dive into understanding...
by Benny Carreon | Feb 21, 2023 | Cost Reduction, Technology Services Broker
A TSB can be one of the best advisors a company can have I get asked from time-to-time, what is it that I do exactly? I’m not the guy who is knocking around your back office and changing boards on your server or replacing your broken laptop. I’m also not...
by Ana Marić | Feb 20, 2023 | Cost Reduction, Telecommunications
Saying goodbye to the reliable but outdated POTS lines, as companies make the switch to more advanced and cost-effective communication solutions. POTS lines, or Plain Old Telephone Service lines, have been the backbone of our communication systems for many years....
by Ryan Thompson | Feb 20, 2023 | Cloud Technologies, Contact Center, Customer Service
From Call Centers to Customer Experience: The Evolution of Personalized and Empathetic Support In recent years, the call center industry has undergone a significant transformation, shifting from being perceived as a necessary evil to becoming a mechanism for...
by Ana Marić | Feb 19, 2023 | Cloud Technologies, Cybersecurity
Zero Trust should be your primary focus when implementing a secure network Information security is a critical aspect of modern business, and Zero Trust Networks (ZTN) has become one of the buzzwords in the industry. As a CIO, it can be challenging to understand how to...
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