by Benny Carreon | Feb 18, 2023 | Artificial Intelligence, Cloud Technologies, Customer Service
Technology will continue to advance and give companies unfair advantages. Where will you be? In my over 3 decades of experience, a truth that I have seen without fail is that companies that don’t keep up with technology risk being left behind by their...
by Ryan Thompson | Feb 17, 2023 | Cloud Technologies, Contact Center, Telecommunications, Unified Communications (UCaaS)
Your laptop as a phone? Absolutely. Gone are the days of being limited to clunky desktop phones for business communication. Today, advanced cloud-based Voice over Internet Protocol (VoIP) systems have changed the phone game and are now offering businesses the choice...
by Ana Marić | Feb 16, 2023 | Artificial Intelligence, Contact Center, Cost Reduction, Customer Service
Artificial Intelligence in the Contact today The customer service industry has changed dramatically in recent years, and one of the biggest drivers of this change has been the integration of artificial intelligence (AI) into contact centers. AI technology is helping...
by Ryan Thompson | Feb 15, 2023 | Cybersecurity, Disaster Recovery, Physical Security
Cybersecurity issues will never go away. How do you protect your company? Cyber extortion is an increasingly common problem, with individuals and businesses alike falling victim to this type of crime. In a cyber extortion attack, a hacker gains unauthorized access to...
by Ana Marić | Feb 14, 2023 | CPaaS, SMS, Telecommunications
Does your company send text message? Make sure you’re registered so you don’t get blocked! As a business owner, you know that staying ahead of the competition is key to success. One way to do this is by implementing SMS Campaign Registration for your...
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