by Benny Carreon | Jan 5, 2024 | Artificial Intelligence, Contact Center, Cost Reduction, Customer Service, Scaling Your Business, Telecommunications
Revolutionizing Call Centers: The Power of AI and the Contact Center In today’s rapidly evolving technological landscape, the role of artificial intelligence (AI) in contact centers is becoming increasingly prominent. AI has the potential to revolutionize call...
by Benny Carreon | Mar 27, 2023 | Cloud Technologies, Contact Center, Cost Reduction, Expense Management, Outsourcing, Telecommunications, Unified Communications (UCaaS)
Navigate Your Cloud Spend with Confidence – Know How to Get The Most Out of Your Services! If you’re running a business, chances are you’re relying on multiple cloud technologies in some capacity. From Dropbox, your VoIP phone system to Microsoft,...
by Benny Carreon | Mar 23, 2023 | Internet, Scaling Your Business, Telecommunications
As a company, having a reliable and fast internet connection is crucial for your operations. However, if you are located in an area where cable and phone companies can’t provide internet services or if your bill is going to be much higher than you were hoping...
by Benny Carreon | Mar 20, 2023 | Scaling Your Business, Technology Services Broker, Workforce
Not too long ago, I was having lunch with a friend and we started talking about his pride in being a Luddite and how technology was really not useful in his business (I won’t go into what kind of business to protect the innocent here). I’ve heard this from...
by Benny Carreon | Mar 15, 2023 | Cybersecurity, Disaster Recovery
Protect your business from the real threat. Build a strong cybersecurity culture today. Are you concerned about the safety of your business’s data? In today’s business environment, cybersecurity threats are at an all-time high and there is no chance that...
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