by Ryan Thompson | Feb 20, 2023 | Cloud Technologies, Contact Center, Customer Service
From Call Centers to Customer Experience: The Evolution of Personalized and Empathetic Support In recent years, the call center industry has undergone a significant transformation, shifting from being perceived as a necessary evil to becoming a mechanism for...
by Ryan Thompson | Feb 17, 2023 | Cloud Technologies, Contact Center, Telecommunications, Unified Communications (UCaaS)
Your laptop as a phone? Absolutely. Gone are the days of being limited to clunky desktop phones for business communication. Today, advanced cloud-based Voice over Internet Protocol (VoIP) systems have changed the phone game and are now offering businesses the choice...
by Ryan Thompson | Feb 15, 2023 | Cybersecurity, Disaster Recovery, Physical Security
Cybersecurity issues will never go away. How do you protect your company? Cyber extortion is an increasingly common problem, with individuals and businesses alike falling victim to this type of crime. In a cyber extortion attack, a hacker gains unauthorized access to...
by Ryan Thompson | Feb 13, 2023 | Cybersecurity, Healthcare, Telemedicine
As a healthcare provider, you understand the significance of protecting your patients’ personal health information. Following HIPAA compliance laws are critical to preventing sensitive patient data from being lost or shared with unauthorized parties. Even with...
by Ryan Thompson | Feb 9, 2023 | Cloud Technologies, Contact Center, Customer Service, Unified Communications (UCaaS)
What type of phone system is right for your business? When it comes to business communications, there are a lot of options out there. But when it comes to choosing between a Unified Communications (UCaaS) system and a Contact Center Telephone system (CCaaS), it can be...
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