by Ryan Thompson | Feb 7, 2023 | BPO, Contact Center, CRM, Customer Service
How can AI help your customer experience? Chatbots and conversational AI are a couple of the latest buzzwords in the customer service industry. These technologies are helping businesses to provide faster, more efficient, and personalized customer service....
by Ryan Thompson | Feb 1, 2023 | Cloud Technologies, Contact Center, Unified Communications (UCaaS)
Are your customers delighted to work with you? Customers are the backbone of any business, and their satisfaction should be your top priority. This is especially true for businesses that operate contact or call centers, as they are the primary interface between your...
by Ryan Thompson | Feb 1, 2023 | Cloud Technologies, Disaster Recovery
Your company’s data may not be backed up like you think it is. Are you relying on Microsoft Office 365 to keep all of your company’s important data safe and secure? If so, you might be in for a surprise. While Office 365 does offer some backup options, the...
by Ryan Thompson | Jan 19, 2023 | Customer Service, Healthcare, Telecommunications
I’m not surprising you when I say that today is a fast-paced world, it’s more important than ever for a doctor’s office to incorporate modern technology in order to improve efficiency, enhance the patient experience, and protect patient data. The...
by Ryan Thompson | Jan 18, 2023 | Cloud Technologies, SD-WAN, Telecommunications
Software-defined wide area networking (SD-WAN) has become a popular choice for businesses looking to improve network performance and reduce costs. But what exactly is SD-WAN and how does it work? In simple terms, SD-WAN is a way of routing traffic over the internet...
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