by Benny Carreon | Jan 24, 2023 | Cloud Technologies, Contact Center, Telecommunications
Contact Center for a small business? Yes! In today’s competitive retail market, it’s more important than ever for businesses to prioritize the customer experience. One way to do this is by investing in a contact center phone system. But contact centers are...
by Benny Carreon | Jan 8, 2023 | Cloud Technologies, Contact Center, CRM, Customer Service, Telecommunications, Workforce
I don’t need to tell you that we live in a fast-paced and highly competitive business world, it’s now more important than ever to make sure your customers feel valued by your business. A negative customer experience can spread like wildfire, thanks to...
by Benny Carreon | Jan 5, 2023 | Contact Center, Customer Service, Telecommunications, WiFi
Gone are the days of guessing how your customers feel about your business and if they are likely to come back and revisit you again. Today’s advanced technology tools can give you valuable insight into understanding customer sentiment and how you can maximize...
by Benny Carreon | Dec 31, 2022 | Cloud Technologies, Contact Center, Customer Service, Healthcare, Telecommunications, Telemedicine
It’s no secret that the healthcare industry is undergoing a major shift, with more and more business being conducted through retail outlets. According to researchers at Forrester, the amount of healthcare business conducted through retail outlets is set to...
by Benny Carreon | Dec 20, 2022 | Cloud Technologies, Contact Center, Telecommunications
Gone are the days when a call center was simply a place for customers to phone in and speak with a representative about their issues or inquiries. Today, call centers have evolved into something much more sophisticated: the contact center. A contact center is a...
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