by Ryan Thompson | Mar 16, 2023 | CRM
Streamline your customer interactions and boost your sales with a CRM system – talk to your customers like never before. Today’s competitive business landscape is more fierce than ever, it’s more important than it has ever been to have a solid...
by Ryan Thompson | Feb 7, 2023 | BPO, Contact Center, CRM, Customer Service
How can AI help your customer experience? Chatbots and conversational AI are a couple of the latest buzzwords in the customer service industry. These technologies are helping businesses to provide faster, more efficient, and personalized customer service....
by Benny Carreon | Jan 8, 2023 | Cloud Technologies, Contact Center, CRM, Customer Service, Telecommunications, Workforce
I don’t need to tell you that we live in a fast-paced and highly competitive business world, it’s now more important than ever to make sure your customers feel valued by your business. A negative customer experience can spread like wildfire, thanks to...
by Benny Carreon | Dec 27, 2022 | CRM, Workforce
When it comes to managing customer relationships, a Customer Relationship Management (CRM) system can be a game-changer. But should your company go the DIY route and design its own CRM, or should you consider existing “off-the-shelf” solutions? It’s...
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