by Ana Marić | Feb 16, 2023 | Artificial Intelligence, Contact Center, Cost Reduction, Customer Service
Artificial Intelligence in the Contact today The customer service industry has changed dramatically in recent years, and one of the biggest drivers of this change has been the integration of artificial intelligence (AI) into contact centers. AI technology is helping...
by Ana Marić | Feb 10, 2023 | Artificial Intelligence, Contact Center, Customer Service
AI can help in your contact center As the world becomes increasingly digital, businesses are looking for ways to keep up with the head-spinning changes to be able to meet the ever-evolving needs of their customers. One solution that has been gaining a lot of attention...
by Ryan Thompson | Feb 9, 2023 | Cloud Technologies, Contact Center, Customer Service, Unified Communications (UCaaS)
What type of phone system is right for your business? When it comes to business communications, there are a lot of options out there. But when it comes to choosing between a Unified Communications (UCaaS) system and a Contact Center Telephone system (CCaaS), it can be...
by Ryan Thompson | Feb 7, 2023 | BPO, Contact Center, CRM, Customer Service
How can AI help your customer experience? Chatbots and conversational AI are a couple of the latest buzzwords in the customer service industry. These technologies are helping businesses to provide faster, more efficient, and personalized customer service....
by Benny Carreon | Jan 25, 2023 | BPO, Contact Center, Customer Service
Thinking about outsourcing? It might be a good idea. As businesses continue to grow and evolve, they may encounter challenges related to their internal infrastructure and processes. One solution that can help alleviate these challenges and “plug the gaps”...
by Benny Carreon | Jan 22, 2023 | Cloud Technologies, Customer Service, IoT, Retail Locations, Scaling Your Business, Telecommunications
As former franchise owners, my wife and I know firsthand the importance of having a strong technology foundation for your business. Unfortunately, not all franchisors prioritize this aspect of their franchisee’s operations. In my experience, my franchisor did a...
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