by Benny Carreon | Jan 15, 2023 | Customer Service, Telecommunications
How do you make sure your clients feel like you care? As a business owner, you know that customer satisfaction is critical to the success of your company. But with so many different channels for customers to reach out for support, it can be challenging to provide a...
by Benny Carreon | Jan 8, 2023 | Cloud Technologies, Contact Center, CRM, Customer Service, Telecommunications, Workforce
I don’t need to tell you that we live in a fast-paced and highly competitive business world, it’s now more important than ever to make sure your customers feel valued by your business. A negative customer experience can spread like wildfire, thanks to...
by Benny Carreon | Jan 5, 2023 | Contact Center, Customer Service, Telecommunications, WiFi
Gone are the days of guessing how your customers feel about your business and if they are likely to come back and revisit you again. Today’s advanced technology tools can give you valuable insight into understanding customer sentiment and how you can maximize...
by Benny Carreon | Dec 31, 2022 | Cloud Technologies, Contact Center, Customer Service, Healthcare, Telecommunications, Telemedicine
It’s no secret that the healthcare industry is undergoing a major shift, with more and more business being conducted through retail outlets. According to researchers at Forrester, the amount of healthcare business conducted through retail outlets is set to...
by Benny Carreon | Jan 7, 2022 | Cloud Technologies, Customer Service, Mobile Communications, Scaling Your Business, Telecommunications
Are you still relying on a traditional phone number for a good chunk of your business? Do you still use a phone system that was new back in the time of the dinosaurs? Okay, this may be an exaggeration, but if you’re using a traditional PBX or key system, you may...
Recent Comments