by Ryan Thompson | Mar 22, 2023 | Cybersecurity, Disaster Recovery, Workforce
Potential threats to your organization from cyber attacks starts with the people. We as business drivers have become dependent on digital tools and systems to operate effectively. Unfortunately, this dependency comes with a significant drawback: the increasing...
by Benny Carreon | Mar 20, 2023 | Scaling Your Business, Technology Services Broker, Workforce
Not too long ago, I was having lunch with a friend and we started talking about his pride in being a Luddite and how technology was really not useful in his business (I won’t go into what kind of business to protect the innocent here). I’ve heard this from...
by Ana Marić | Feb 25, 2023 | DaaS, Workforce
Need a scalable and secure remote desktop solution? DaaS has got you covered 🔒💻 #remotemanagement #cybersecurity Desktop as a service (DaaS) is a cloud-based solution that has revolutionized the way companies handle their IT infrastructure. DaaS is a...
by Ryan Thompson | Feb 23, 2023 | Contact Center, Customer Service, Scaling Your Business, Workforce
How does your contact center measure up? As the business world continues to evolve, so does the way your customers interact with businesses. With the rise of digital channels and the increasing expectations of customers (you haven’t seen this have you? ),...
by Benny Carreon | Jan 8, 2023 | Cloud Technologies, Contact Center, CRM, Customer Service, Telecommunications, Workforce
I don’t need to tell you that we live in a fast-paced and highly competitive business world, it’s now more important than ever to make sure your customers feel valued by your business. A negative customer experience can spread like wildfire, thanks to...
by Benny Carreon | Dec 27, 2022 | CRM, Workforce
When it comes to managing customer relationships, a Customer Relationship Management (CRM) system can be a game-changer. But should your company go the DIY route and design its own CRM, or should you consider existing “off-the-shelf” solutions? It’s...
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