by Benny Carreon | Dec 20, 2022 | Cloud Technologies, Contact Center, Telecommunications
Gone are the days when a call center was simply a place for customers to phone in and speak with a representative about their issues or inquiries. Today, call centers have evolved into something much more sophisticated: the contact center. A contact center is a...
by Benny Carreon | Dec 19, 2022 | Cloud Technologies, Telecommunications
You may have heard of VoIP, or Voice over Internet Protocol. It is a method of transmitting phone calls and other forms of communication over the internet rather than using traditional phone lines. It has become the go-to choice for businesses looking to modernize...
by Benny Carreon | Dec 19, 2022 | Expense Management, Telecommunications
Telecom Expense Management (TEM) is a critical aspect of any business, but it is especially important for companies with a large spend on telecom services. Without proper TEM, companies risk making costly mistakes, missing out on savings opportunities, and not meeting...
by Benny Carreon | Dec 18, 2022 | Telecommunications
If you’re considering a new business phone service, you may have come across the term “SIP trunk.” But what is a SIP trunk and how can it benefit your business? Here’s a closer look at this popular phone service option: What is a SIP Trunk? A...
by Benny Carreon | Dec 18, 2022 | Mobile Communications, Telecommunications
If you’re a business owner or manager with a large mobile phone fleet, you know firsthand how expensive it can be to manage and maintain those devices. From monthly service fees and data plans to hardware replacements and repairs, the costs can quickly add up....
by Benny Carreon | Jan 7, 2022 | Cloud Technologies, Customer Service, Mobile Communications, Scaling Your Business, Telecommunications
Are you still relying on a traditional phone number for a good chunk of your business? Do you still use a phone system that was new back in the time of the dinosaurs? Okay, this may be an exaggeration, but if you’re using a traditional PBX or key system, you may...
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