by Ryan Thompson | Feb 20, 2023 | Cloud Technologies, Contact Center, Customer Service
From Call Centers to Customer Experience: The Evolution of Personalized and Empathetic Support In recent years, the call center industry has undergone a significant transformation, shifting from being perceived as a necessary evil to becoming a mechanism for...
by Ryan Thompson | Feb 7, 2023 | BPO, Contact Center, CRM, Customer Service
How can AI help your customer experience? Chatbots and conversational AI are a couple of the latest buzzwords in the customer service industry. These technologies are helping businesses to provide faster, more efficient, and personalized customer service....
by Ana Marić | Feb 6, 2023 | RPA
So you may have heard that automation and Robotic Process Automation (RPA) are a couple of buzzwords in the business world today. They are transforming the way businesses operate and are helping companies to increase efficiency, reduce costs, and improve their bottom...
by Ana Marić | Jan 21, 2023 | Cloud Technologies, IoT
Do you use the Internet of Things in your business? Your competition does. As a business leader, you know that staying on top of the latest trends and technologies is crucial to staying competitive in today’s marketplace. One area that is particularly promising...
by Benny Carreon | Jan 15, 2023 | Customer Service, Telecommunications
How do you make sure your clients feel like you care? As a business owner, you know that customer satisfaction is critical to the success of your company. But with so many different channels for customers to reach out for support, it can be challenging to provide a...
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