by Benny Carreon | Mar 24, 2025 | Artificial Intelligence
Artificial intelligence is everywhere—but too many businesses fall into the trap of generic AI tools that promise transformation but deliver little value. The future belongs to intelligent, autonomous systems that actively drive strategic outcomes. Businesses...
by Benny Carreon | Feb 27, 2023 | Technology Services Broker
Stay Ahead of the Curve: Essential Trends in IT Consulting That You Need to Know As technology continues to advance, the IT consulting space is constantly evolving. As such, it is important for consumers to stay informed about the latest trends that are occurring in...
by Ryan Thompson | Feb 23, 2023 | Contact Center, Customer Service, Scaling Your Business, Workforce
How does your contact center measure up? As the business world continues to evolve, so does the way your customers interact with businesses. With the rise of digital channels and the increasing expectations of customers (you haven’t seen this have you? ),...
by Ryan Thompson | Feb 20, 2023 | Cloud Technologies, Contact Center, Customer Service
From Call Centers to Customer Experience: The Evolution of Personalized and Empathetic Support In recent years, the call center industry has undergone a significant transformation, shifting from being perceived as a necessary evil to becoming a mechanism for...
by Benny Carreon | Feb 18, 2023 | Artificial Intelligence, Cloud Technologies, Customer Service
Technology will continue to advance and give companies unfair advantages. Where will you be? In my over 3 decades of experience, a truth that I have seen without fail is that companies that don’t keep up with technology risk being left behind by their...
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