by Benny Carreon | Mar 7, 2023 | Scaling Your Business
Is my business dying? Warning signs you need to watch out for Now I know that this article will sound a bit self-serving and I’m probably going to be getting a whole bunch of grief for this article, but given my take as a seasoned IT consultant with a few...
by Ana Marić | Feb 10, 2023 | Artificial Intelligence, Contact Center, Customer Service
AI can help in your contact center As the world becomes increasingly digital, businesses are looking for ways to keep up with the head-spinning changes to be able to meet the ever-evolving needs of their customers. One solution that has been gaining a lot of attention...
by Ryan Thompson | Feb 7, 2023 | BPO, Contact Center, CRM, Customer Service
How can AI help your customer experience? Chatbots and conversational AI are a couple of the latest buzzwords in the customer service industry. These technologies are helping businesses to provide faster, more efficient, and personalized customer service....
by Ana Marić | Feb 6, 2023 | RPA
So you may have heard that automation and Robotic Process Automation (RPA) are a couple of buzzwords in the business world today. They are transforming the way businesses operate and are helping companies to increase efficiency, reduce costs, and improve their bottom...
by Benny Carreon | Dec 24, 2022 | RPA
Can your business benefit from bots? Robotic Process Automation (RPA) is a technology that allows companies to automate repetitive tasks by using software robots or “bots.” These bots can be programmed to perform a wide range of tasks, from data entry and...
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