by Ana Marić | Feb 16, 2023 | Artificial Intelligence, Contact Center, Cost Reduction, Customer Service
Artificial Intelligence in the Contact today The customer service industry has changed dramatically in recent years, and one of the biggest drivers of this change has been the integration of artificial intelligence (AI) into contact centers. AI technology is helping...
by Benny Carreon | Dec 22, 2022 | Telecommunications
When it comes to managing customer interactions, both small and large businesses have a variety of options to choose from. Two popular options are a business telephone system and a contact center telephone system. But what’s the difference? A business telephone...
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