by Ana Marić | Feb 16, 2023 | Artificial Intelligence, Contact Center, Cost Reduction, Customer Service
Artificial Intelligence in the Contact today The customer service industry has changed dramatically in recent years, and one of the biggest drivers of this change has been the integration of artificial intelligence (AI) into contact centers. AI technology is helping...
by Ryan Thompson | Feb 7, 2023 | BPO, Contact Center, CRM, Customer Service
How can AI help your customer experience? Chatbots and conversational AI are a couple of the latest buzzwords in the customer service industry. These technologies are helping businesses to provide faster, more efficient, and personalized customer service....
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