by Benny Carreon | Feb 22, 2023 | Artificial Intelligence, Contact Center, Customer Service
Empowering Your Customers: The Power of a Personal Touch in Customer Service Business owners who want to improve their customer satisfaction and strengthen their relationship with customers aren’t given a choice, they have to take a deep dive into understanding...
by Benny Carreon | Dec 20, 2022 | Cloud Technologies, Contact Center, Telecommunications
Gone are the days when a call center was simply a place for customers to phone in and speak with a representative about their issues or inquiries. Today, call centers have evolved into something much more sophisticated: the contact center. A contact center is a...
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