by Benny Carreon | Dec 20, 2022 | Cloud Technologies, Contact Center, Telecommunications
Gone are the days when a call center was simply a place for customers to phone in and speak with a representative about their issues or inquiries. Today, call centers have evolved into something much more sophisticated: the contact center. A contact center is a...
by Benny Carreon | Dec 19, 2022 | Cloud Technologies, Telecommunications
You may have heard of VoIP, or Voice over Internet Protocol. It is a method of transmitting phone calls and other forms of communication over the internet rather than using traditional phone lines. It has become the go-to choice for businesses looking to modernize...
by Benny Carreon | Dec 18, 2022 | Telecommunications
If you’re considering a new business phone service, you may have come across the term “SIP trunk.” But what is a SIP trunk and how can it benefit your business? Here’s a closer look at this popular phone service option: What is a SIP Trunk? A...
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