by Benny Carreon | Mar 7, 2023 | Scaling Your Business
Is my business dying? Warning signs you need to watch out for Now I know that this article will sound a bit self-serving and I’m probably going to be getting a whole bunch of grief for this article, but given my take as a seasoned IT consultant with a few...
by Ryan Thompson | Feb 20, 2023 | Cloud Technologies, Contact Center, Customer Service
From Call Centers to Customer Experience: The Evolution of Personalized and Empathetic Support In recent years, the call center industry has undergone a significant transformation, shifting from being perceived as a necessary evil to becoming a mechanism for...
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