by Ryan Thompson | Feb 20, 2023 | Cloud Technologies, Contact Center, Customer Service
From Call Centers to Customer Experience: The Evolution of Personalized and Empathetic Support In recent years, the call center industry has undergone a significant transformation, shifting from being perceived as a necessary evil to becoming a mechanism for...
by Benny Carreon | Jan 8, 2023 | Cloud Technologies, Contact Center, CRM, Customer Service, Telecommunications, Workforce
I don’t need to tell you that we live in a fast-paced and highly competitive business world, it’s now more important than ever to make sure your customers feel valued by your business. A negative customer experience can spread like wildfire, thanks to...
by Benny Carreon | Jan 5, 2023 | Contact Center, Customer Service, Telecommunications, WiFi
Gone are the days of guessing how your customers feel about your business and if they are likely to come back and revisit you again. Today’s advanced technology tools can give you valuable insight into understanding customer sentiment and how you can maximize...
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