by Benny Carreon | Dec 20, 2022 | Cloud Technologies, Contact Center, Telecommunications
Gone are the days when a call center was simply a place for customers to phone in and speak with a representative about their issues or inquiries. Today, call centers have evolved into something much more sophisticated: the contact center. A contact center is a... by Benny Carreon | Dec 19, 2022 | Cloud Technologies, IoT
The Internet of Things, or IoT, refers to the interconnected network of physical devices, vehicles, buildings, and other objects that are embedded with sensors, software, and network connectivity, allowing them to collect and exchange data. Essentially, the IoT is... by Benny Carreon | Dec 19, 2022 | Cloud Technologies, Telecommunications
You may have heard of VoIP, or Voice over Internet Protocol. It is a method of transmitting phone calls and other forms of communication over the internet rather than using traditional phone lines. It has become the go-to choice for businesses looking to modernize... by Benny Carreon | Jan 7, 2022 | Telecommunications, Cloud Technologies, Customer Service, Mobile Communications, Scaling Your Business
Are you still relying on a traditional phone number for a good chunk of your business? Do you still use a phone system that was new back in the time of the dinosaurs? Okay, this may be an exaggeration, but if you’re using a traditional PBX or key system, you may... by Benny Carreon | Apr 16, 2021 | Cloud Technologies, Cybersecurity, Telecommunications, Workforce
This past week has been a busy one for us, and not just because of the coronavirus, which is impacting every person on the planet. In the Technology field, we have found ourselves shifting our resources to answering questions about how to move employees from their... by Benny Carreon | Apr 15, 2021 | Telecommunications, Cloud Technologies
Blog What the heck is UCaaS? by Benny | Apr 15, 2021 | 0 CommentsBlog read...
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